Website Terms of Use
Version 2026-11-08-v1. Effective from 8 November 2026.
These terms apply to your use of the SyncApp website at syncapp.energy. They do not replace the terms that apply to the SyncApp app.
1. Who we are
This website is operated by GridSync (Pty) Ltd, a private company incorporated in South Africa (we, us, our).
2. Using this website
By using this website you agree to these terms. If you do not agree, please do not use it.
This website is for information. You do not need an account to read it, and it has no forms.
3. What SyncApp is
SyncApp is an app that lets you see how the solar and battery systems you own, or are authorised to monitor, are doing.
Any control of your equipment is provided through enrolment in a programme run by GridSync (Pty) Ltd, under the terms you accept when you enrol.
We do not guarantee that any reading, figure or feature you see in the app is accurate, current or available at all times. The app depends on your inverter brand's own systems, on networks and on services that we do not control.
4. The SyncApp app
If you create a SyncApp account, the app has its own terms and its own privacy notice. They apply to your account and to any system you connect. These website terms do not replace them.
5. Intellectual property
The design, text and images on this website belong to us or our licensors. Fonts and photographs on this website are used under licence.
Product and brand names and logos shown on this website belong to their owners and are shown only to identify systems that work with SyncApp.
6. Links
This website links to the SyncApp app. It may link to other websites, and we are not responsible for what those websites say or do.
7. Disclaimer and limit of liability
To the maximum extent permitted by South African law, this website is provided as it is and as available, without warranties of any kind.
Nothing in these terms limits any right you have under the Consumer Protection Act 68 of 2008 that cannot lawfully be excluded.
To the maximum extent permitted by law, we are not liable for indirect, incidental or consequential loss arising from your use of this website. Nothing in these terms limits liability that cannot lawfully be limited or excluded under South African law, including liability for gross negligence or wilful misconduct.
8. Changes to these terms
We may update these terms from time to time. The version and effective date at the top of this page tell you which version applies.
9. Governing law
These terms are governed by the laws of the Republic of South Africa. Any dispute arising from them will be subject to the non-exclusive jurisdiction of the South African courts, without prejudice to any right you have to refer a complaint to an ombud, regulator or alternative dispute resolution body under consumer-protection law.
10. Contact
Questions about these terms: info@syncapp.energy.
For anything about your personal information, see the Privacy Notice, or email our Information Officer at privacy@gridsync.co.za.