Privacy Notice
Version 2026-11-08-v1. Effective from 8 November 2026.
This notice explains how personal information is handled on the SyncApp website at syncapp.energy, under the Protection of Personal Information Act 4 of 2013 (POPIA). It does not cover the SyncApp app, which has its own privacy notice.
1. Who is responsible
GridSync (Pty) Ltd (we, us, our) is the responsible party for personal information processed through this website.
Our Information Officer can be contacted at privacy@gridsync.co.za.
2. What this website processes
This website sets no cookies, has no forms, runs no analytics and loads no scripts, fonts or images from other companies.
- Server logs. Our hosting provider records technical information when a page is requested: your IP address, the time, the page requested and your browser type.
- Email. If you email us, we receive your email address and the content of your message.
We do not collect special personal information through this website.
3. Why we process it
- To show you this website and keep it working and safe.
- To read and reply to an email you send us.
- To meet our legal obligations.
Our lawful bases are our legitimate interest in running a working and safe website, your request when you email us, and compliance with the law.
4. Who we share it with
Our hosting provider and our email provider process this information for us as operators, under their terms with us.
We share personal information where the law requires it, for example in response to a valid legal request.
We do not sell personal information and we do not share it for anyone else's marketing.
5. Sending it outside South Africa
Our hosting and email providers may process information outside South Africa. We use providers that are bound to protect information to a standard consistent with POPIA, as POPIA section 72 requires.
6. How long we keep it
We keep an email, and our reply, for as long as we need to deal with your message and for any period the law requires, and then delete or de-identify it.
Server logs are kept for the period our hosting provider's service sets.
7. Keeping it safe
We take reasonable steps to keep personal information safe. If we become aware of a security compromise that has likely resulted in unauthorised access to personal information, we will notify the Information Regulator and the people affected, as POPIA section 22 requires.
8. Your rights
You have the right to:
- ask what personal information of yours we hold;
- ask for a copy of it;
- ask us to correct it;
- ask us to delete or de-identify it, subject to what the law requires us to keep;
- object to our processing of it on reasonable grounds;
- withdraw any consent you have given, without affecting what we did before you withdrew it.
To use any of these rights, email our Information Officer at privacy@gridsync.co.za.
9. Complaints
If you believe we have handled your personal information unlawfully, you may complain to us first, or to the Information Regulator (South Africa).
Email: POPIAComplaints@inforegulator.org.za. Website: inforegulator.org.za.
These details were taken from the Information Regulator's website on 8 November 2026.
10. Children
This website is for adults. We do not knowingly collect personal information from anyone under 18.
11. Changes to this notice
We may update this notice from time to time. The version and effective date at the top of this page tell you which version applies.
12. Contact
Questions about this notice: privacy@gridsync.co.za. General questions about SyncApp: info@syncapp.energy.